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Amish Handcrafted Sandtrays.

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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Yes, Items will be shipped within 24-48 hours. Since we work directly with Amish Manufacturers we try to have many items in our warehouse to have it shipped, however, we have learned that life happens to everyone and especially our hand crafted Sandtrays can take several days for these Craftsmen to create by hand. 

We promise it will be worth the wait.

When you go to place an order just follow the prompts and you will create an account through those steps.

Please email us at: playtherapyoutlet@gmail.com for any questions, or updates.

With each order we will provide tracking. If you do not receive tracking please email us at playtherapyoutlet@gmail.com

No. We do not store credit card information. In fact, we only use Stripe and PayPal who have their own security measures with Credit Cards.

We use PayPal since most people trust PayPal.

Yes we do charge sales tax.

Yes, we ship internationally. Many of our customers are from overseas. We do not allow free shipping on Win Wheel with international orders.

It is possible that you will have more then one box. We determine shipping rates before we ship and sometimes that can provision multiple boxes. 

If you have special requests on how you would like the order to be shipped please email us at: playtherapyoutlet@gmail.com

If you need to swap an item

Returns and Exchanges

We offer a 30 day return policy.

Since our products are made with wood, damages can happen in shipping. Please contact us at playtherapyoutlet@gmail.com so we can fix the broken package. 

Please contact us to mail the authorized return to playtherapyoutlet@gmail.com

Please email us at playtherapyoutlet@gmail.com

or Telephone us at: 574-780-0569

Please email us at playtherapyoutlet@gmail.com

or call us at 574-780-0569

Yes, please call us at 574-780-0569 or email us at playtherapyoutlet@gmail.com

Yes, we allow pre orders.

Easy 30 days returns

30 days money back guarantee

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