Customer Help

Yes, Items will be shipped within 24-48 hours. Since we work directly with Amish Manufacturers we try to have many items in our warehouse to have it shipped, however, we have learned that life happens to everyone and especially our hand crafted Sandtrays can take several days for these Craftsmen to create by hand. 

We promise it will be worth the wait.

When you go to place an order just follow the prompts and you will create an account through those steps.

Please email us at: playtherapyoutlet@gmail.com for any questions, or updates.

With each order we will provide tracking. If you do not receive tracking please email us at playtherapyoutlet@gmail.com

No. We do not store credit card information. In fact, we only use Stripe and PayPal who have their own security measures with Credit Cards.

We use PayPal since most people trust PayPal.

Yes we do charge sales tax.

Yes, we ship internationally. Many of our customers are from overseas. We do not allow free shipping on Win Wheel with international orders.

It is possible that you will have more then one box. We determine shipping rates before we ship and sometimes that can provision multiple boxes. 

If you have special requests on how you would like the order to be shipped please email us at: playtherapyoutlet@gmail.com